Answer
Jan 08, 2021 - 09:03 AM
Please double check the username and make sure caps lock is not on. After a few incorrect entries is entered, for security precautions the account will become locked. Here are steps you can try:
- If you have forgotten your username you can click "Forgot Username" underneath the password field on the login page. Enter your e-mail address that is on file and you will receive all usernames tied to this e-mail address.
- If the username is correct but you're unsure if the password is accurate, you may reset your password.
If your account becomes locked or the error persists, please send the following information to shoponline@wurthusa.com
- Customer Name
- Customer Number (can be found on your invoices!)
- Contact E-mail
- Billing Address
- Zip Code
